Terms & Conditions

By creating an account, making a purchase, or using any part of our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website.

To make purchases, you may need to create an account. You agree to:

• Provide accurate and complete information
• Keep your account credentials confidential
• Notify us immediately of any unauthorized use
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraudulent transactions.

Pricing

• All prices are in Indian Rupees (₹) and include applicable GST
• Prices are subject to change without notice
• Shipping charges are calculated at checkout
• We're not responsible for pricing errors; if detected, we'll contact you

We accept the following payment methods:

• UPI payments
• Credit and Debit Cards
• Net Banking
• Mobile Wallets
• Cash on Delivery (subject to conditions)

By providing payment information, you represent that you are authorized to use the payment method. All transactions are processed through secure payment gateways.

• We ship only within India
• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the carrier
• You must inspect packages upon delivery and report damages within 48 hours
• We're not liable for delays caused by courier partners or circumstances beyond our control

Our return policy allows returns within 7 days of delivery. For complete details on eligibility, process, and refund timelines, please refer to our Returns & Refunds Policy.

Refunds are processed to the original payment method. We reserve the right to refuse returns that don't meet our policy requirements.

All content on this website, including text, graphics, logos, images, and software, is the property of LadyZen or its content suppliers and is protected by intellectual property laws.

You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding without authorization
• Extract data through automated means (scraping)

To the fullest extent permitted by law, LadyZen shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Unauthorized access to your data
• Errors or omissions in content
• Third-party conduct or services

Our total liability shall not exceed the amount paid by you for the product(s) in question.

These Terms shall be governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

We encourage you to contact us first to resolve any issues before pursuing legal action.